GUIDELINES

Patient Services Directory

Hospa's Patient Services Directory helps you navigate the hospital better. Inside you will find important hospital phone numbers, clinic locations, parking information, visiting hours, food services and much more.

What to Bring

If you are staying in the hospital overnight, we encourage you to bring your own personal care items such as soap, shampoo, combs, mouthwash, toothbrush, shaving kits, sanitary pads/incontinence products and tissues. As well, most of these items are available for purchase in the Volunteer Services Gift Shop. Please speak to your nurse or the unit coordinator for more information. Consider the following items:

• Blue hospital identification card
• Your health card
• Your current medications, including vitamins and other non-prescription drugs
• Your favorite pillow
• A good book, magazines or newspaper
• A pair of slippers
• A pen/pencil for writing

Valuables

Valuables such as cash, credit cards, jewelry and expensive clothing should be left at home. If you have valuables with you, please ask a family member or friend to take them home for you. If this is not possible, your nurse can arrange for cash, credit cards and jewelry to be stored in the Patient Accounts office on the ground floor. Valuables may be retrieved weekdays until 4:30 p.m. (excluding holidays). The hospital is not responsible for personal property brought onto the premises.

Be involved in your health care

Patients and health care providers are partners in health care. Here are five common sense tips to engage patients in their own health care:

• 1. Be involved in your health care. Speak up if you have questions or concerns about your care.
• 2. Tell a member of your health care team about your past illnesses and your current health condition.
• 3. Bring all of your medicines with you when you go to the hospital or to a medical appointment.
• 4. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.
• 5. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Patient meals

Meca Hospital offers all inpatients an innovative food delivery system called Steamplicity. It is focused on the nutritional needs of each patient as well as the quality components of freshness, taste, texture, temperature and presentation. Meal options reflect the diversity of the patients we serve in terms of age, from young children to older adults, and ethnicity.

A dietetic attendant visits the patient one to two hours prior to lunch and dinner and takes the meal selection in person from a restaurant style menu. Patients choose from up to 20 entrees. All selections are verified to ensure they comply with the patient's diet. Minutes before a meal is delivered to a patient, the meal is cooked in a specially equipped pantry for food preparation located on each patient floor, allowing food freshness to be maximized. This quick cooking time at the point of service enables more flexible meal times — and allows food service to be a patient-focused experience.

General site meal service times:

• Breakfast: 7:30 to 9 a.m.
• Lunch: 11:45 a.m. to 12:45 p.m.
• Dinner: 4:45 to 6 p.m.